Fast Service Response and Equipment Upgrading to Meet New Demands

"The Brand Strategy Department of our company planned to launch rounded-edge composite cleaning pad for kitchen use within 2 months. However, the sudden process upgrade challenge brought our originally busy production line to an abrupt halt — the new fabric was incompatible with the parameters of the existing system, leading to frequent malfunctions, and the production line cycle was far from meeting expectations. Every extra hour of delay meant missing the delivery deadline for a batch of orders.

Just when we were in extreme anxiety, Metaike team responded proactively. Right after the call was connected, they immediately initiated remote support. While patiently listening to us describe the details of the problem, the technical engineers quickly retrieved the equipment production data and accurately identified the root cause in less than 10 minutes. Throughout the entire process, they maintained close collaboration, taking the initiative to update us on the progress every half an hour, and even replied to our questions promptly late at night. When "data matching successful" appeared on the screen, everyone breathed a sigh of relief — it took only 3 hours from putting forward the demand to resolving the problem.

The upgraded equipment lived up to our expectations, and the stability of the production line operation far exceeded our anticipation. We truly feel that Metaike service is never just a simple "problem-solving"; instead, it demonstrates speed and professionalism to build the cornerstone of production insurance."